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Quentin Roberts

IT Technical Expert

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About Me

I have had a fascination for technology since I was 9 years old when I received my first computer. Now I am over 30 years old and have been working in the IT sector for all of my career over the last 10+ years.

Graduated from the College of the North Atlantic in 2011 from the Programmer Analyst Business (Co-op) 3 year program and have worked at an accounting firm (Noseworthy Chapman Chartered Accountants) and in the offshore oil & gas sector with Secunda Canada.

If someone were to ask one of my colleagues what they thought about me, they would say that I am a very technically driven and knowledgeable person when it comes to anything IT related. I can say this with confidence because any challenge that I have been presented with I have been able to find a solution for it.

My passion lies with implementing new systems and networks and taking advantage of new technologies that enable an IT environment to thrive, be reliable, and robust. I prefer to build and implement systems myself rather than getting a consultant or vendor to do it as I learn a lot during the process and it allows me to be able to support or make changes in the future much easier as I have the knowledge.

Experience

Lotlinx Inc

IT Manager

Lotlinx is an automotive technology industry leader in VIN demand that enables precision retailing via patented data science and AI/ML technologies serving car dealerships in the United States and employing 150 employees across five offices, with both hybrid and remote staff, in Canada and the United States. Reporting to the VP, Product Operations, the IT Manager is the key organizational resource responsible for all IT Operations across the organization to ensure IT Service Management and Operations objectives are met while the company scales and leads the implementation of cybersecurity compliance initiatives for SOC 2.

  • Execute cybersecurity compliance projects and initiatives while leading the SOC 2 certification efforts.
  • Implement new technologies that affect all facets of the organization while being inline with overall business objectives and goals; such as Okta, BetterCloud, and Slack.
  • Lead the IT Helpdesk team to ensure IT Service Management is delivered according to established Service Level Agreements.
  • Create IT policies, processes, and governance frameworks that all employees must adhere to.
  • Implement company-wide Cyber Security Plan as per IMO guidelines and regulations.
  • Lead the user lifecycle management process from onboarding to offboarding, while introducing automation and efficiency to streamline the entire process.
  • Build relationships and assess user needs at all levels of the company to identify opportunities for improvement; propose, scope and manage IT projects leading to system improvements.

Secunda Canada LP

IT Coordinator

Secunda Canada is a marine transportation company serving oil and gas companies in the North Atlantic and employing 100 employees across two offices (St. John’s, NL and Dartmouth, NS) and three seagoing vessels. Reporting to the Director, Operations, the IT Coordinator is the key organizational resource responsible for the maintenance and administration of the marine ERP system (ABS Nautical Systems) to ensure asset and compliance management in a dynamic, regulated work environment.

  • Build relationships and assess user needs at all levels of the company to identify opportunities for improvement; propose, scope and manage IT projects leading to system improvements.
  • Independently prioritize responsibilities and ensure users on shore and at sea have technical support, training and 24/7 on-call user support.
  • Interpret business needs and develop applications to interface with fleet management enterprise system (Nautical Systems) and produce custom reports for management decision making.
  • Create custom accounting and financial reports in Sage 300 ERP to improve accounts payable and employee expense processes.
  • Implement company-wide Cyber Security Plan as per IMO guidelines and regulations.
  • Manage servers and networks in offices and onboard vessels; oversee security, backups, disaster recovery; develop annual IT budget.
  • Develop and maintain a company intranet using WordPress and Azure Active Directory to host accessible employee information including feeds from social media network Yammer and department blog posts.
  • Ensure connectivity of the VSAT satellite internet for vessels and replication of data for fleet management software; develop document management system on a cloud-based web server with intranet tie-in.
  • Solve problems related to new vessel acquisition using data sourced via third party databases and formatted for integration in Nautical Systems.

Noseworthy Chapman Chartered Accountants

Network Administrator

Noseworthy Chapman is a full-service accounting firm employing 70 staff in local and remote offices. I reported to the Managing Partner and was the sole IT resource in a company recognized as one of Atlantic Canada’s Top Employers.

  • Oversee server maintenance, networking, desktop support, backup and disaster recovery, security, IT budgeting, project management, application support and 24/7 user support.
  • Initiate a documentation library of IT tasks and standardize a complete range of system protocols including computer names, naming conventions, and network layout; support auditor procedures by creating CaseWare Working Papers templates.
  • Develop and deliver training individual and group employee training tools and workshops on a range of topics including security, applications, and standards; develop intranet using MediaWiki.
  • Create custom accounting and financial reports in Sage 300 ERP to improve accounts payable and employee expense processes.
  • Identify technology needs and solutions including remote access (terminal services, SSL VPN), BYOD/MDM, active directory policies, printer management, and virtualization.

Canada-Newfoundland and Labrador Offshore Petroleum Board

Computer Support Specialist (work term)

The Canada-Newfoundland and Labrador Offshore Petroleum Board manages the petroleum resources in the Newfoundland Offshore area on behalf of the Government of Canada and the Government of Newfoundland and Labrador.

  • Oversee the IT help desk and respond to user support inquiries on a range of topics including software installations, AD account issues, hardware upgrades and troubleshooting.
  • Coordinate weekly and monthly server backups in the data center; develop and maintain an Access database of backup tapes.
  • Document work procedures for applications and create user-friendly tutorials.
  • Build Access database of end-user IT assets.
  • Provide documentation for a new storage area network (SAN) that was being put into production.

Office of the Chief Information Officer - Government of Newfoundland and Labrador

Computer Support Specialist (work term)

The Office of the Chief Information Officer is a professional information technology and information management organization that supports the government and citizens of Newfoundland and Labrador.

  • Promoted to computer support specialist for internal and external IT support services.
  • Respond to a broad range of service requests including new computer set up, data recovery from obsolete machines and remotely troubleshooting end-user workstations.

Office of the Chief Information Officer - Government of Newfoundland and Labrador

Application Analyst (work term)

The Office of the Chief Information Officer is a professional information technology and information management organization that supports the government and citizens of Newfoundland and Labrador.

  • Create two series of video tutorials to demonstrate and teach users on the use of HP OpenView and related service pages; design complementary web pages for these videos.
  • Build technical, team, problem solving, and communication skills in a service-oriented professional workplace.

Education

BetterCloud

2022

BetterCloud Certified Administrator

Completed BetterCloud Certified Administrator Certificate

Canadian Centre for Occupational Health and Safety

2021

Harassment and Violence Prevention for Employees Certificate

Completed Harassment and Violence Prevention for Employees Certificate

Canadian Centre for Occupational Health and Safety

2021

Canada Labour Code, Part II An Overview Certificate
Health and Safety Committees and Representatives Certificate

Completed Canada Labour Code, Part II An Overview & Health and Safety Committees and Representatives Certificates

Skillcast

2021

Bribery Prevention Certificate
Economic Sanctions Certificate

Completed Bribery Prevention & Economic Sanctions Certificates

CompTIA

2013

A+ Certification

Completed A+ Certification 220-801 & 220-802 exams

College of the North Atlantic

2008 - 2011

Programmer Analyst (Business) Co-op Diploma

Completed 3 year Programmer Analyst (Business) Co-op program with three 4 month work terms

J.M. Olds Collegiate

2002-2008

High School Diploma

Completed high school diploma

Projects

Cyber Security Plan

The International Maritime Organization (IMO) mandated guidelines for seafaring vessels to implement a cyber security plan to address risks and implement controls and measures to address cyber security threats. As per IMO MSC-FAL.1/Circ.3 Guidelines, I developed a cyber security plan to satisfy this regulatory requirement. Using the NIST Cybersecurity Framework, I created the cyber security plan tailored to the information security baseline requirements for process control, safety and support ICT systems.

The cyber security plan includes risk assessments for all critical areas of a vessel, procedures, reporting, policies, drills, training, inventory, and audits.

Nagios Implementation

Built from scratch, I implemented Nagios monitoring for several remote sites on CentOS (RHEL) to monitor all critical network and server infrastructure. This includes all network equipment, physical servers, hypervisors, virtual machines, printers, and UPS's.

All of this monitoring was centralized and alerts were setup to let me know if certain checks didn't pass, so I can address issues.

Microsoft Exchange 2010 to 2016 Migration

Completed a migration project to migrate Microsoft Exchange 2010 on-premise to another Microsoft Exchange 2016 on-premise server.

GoogleApps to Microsoft Exchange Migration

Completed a migration project to migrate GoogleApps email to an on-premise Microsoft Exchange 2010 server.

WordPress Intranet Developed

Built from scratch, I developed a WordPress intranet site for all employees to access. This site used a WordPress plugin utilizing OAUTH with Office 365 for authenticating users. The site also tied in Yammer feeds from different departments and also hosted the document management system (DMS) I developed.

Document Management System Developed

From the ground up, I developed a document management system (DMS) that allowed authorized users to create or modify documents on a SMB share which then would be replicated via FTP to remote sites and the Intranet. The DMS was accessible via the SMB share or the web interface on an internal LAMP stack web server. The website was programmed in PHP.

Veeam Backup & Replication Implementation

Implemented Veeam Backup & Replication in multiple sites. This allowed backups to occur regularly as well as replication of virtual machines to hypervisors at remote sites for fail over and redundant offsite backups.

OpsLock Implemented

Implemented the OpsLock HSEQ and crewing system in our environment. OpsLock is used for work permits, risk assessments, crewing training documents, and other functions of an offshore workplace. This system replaced and streamlined a paper based process into a digital process.

FortiNet Products Implementation

Replaced all network equipment in multiple sites with FortiGate, FortiSwitch, and FortiAP devices. These were all configured with a standardized configuration to allow easy administration and change management. Also implemented SSL-VPN and IPsec VPN for secure remote access.

TM Master to ABS Nautical Systems Migration

TM Master is a fleet management, maintenance, purchasing & procurement, HSEQ, crewing, and voyage system that allows companies to manage vessels.

When our company would procure new vessels for the organization, they would likely be using a different fleet management system which had data in it that needed to be imported into our fleet management system. I exported data from this MSSQL database using SQL queries and formatted the data to be imported into our fleet management system ABS Nautical Systems.

K-Fleet (Consultas) to ABS Nautical Systems Migration

K-Fleet (Consultas) is a fleet management, maintenance, purchasing & procurement, HSEQ, crewing, and voyage system that allows companies to manage vessels.

When our company would procure new vessels for the organization, they would likely be using a different fleet management system which had data in it that needed to be imported into our fleet management system. I exported data from this MSSQL database using SQL queries and formatted the data to be imported into our fleet management system ABS Nautical Systems.

ESET Protect Implementation

Implemented the ESET Protect virtual appliance for central management and monitoring of ESET antivirus products at all remote sites. This allowed monitoring, updates, control, and reporting from a central interface.

VMware ESXi Implementation

Converted physical servers to virtual machines and setup new servers running the VMware ESXi hypervisor. This enabled a fully virtual environment for all servers which allowed much easier management, monitoring, and fail over.

PDQ Deploy and Inventory Implementation

Implemented PDQ Deploy and PDQ Inventory for software patch management and asset management. This created a greater visibility of software assets deployed on workstations and servers which also allowed for easy patch management of vulnerable software.

GoToAssist Implementation

Deployed GoToAssist on all workstations and servers to allow remote access for troubleshooting, support, and management of assets.

SonicWall Email Security Virtual Appliance Implemented

Implemented the SonicWall Email Security Virtual Appliance as the edge MTA for the organization to filter incoming email for spam and malware.

New Physical Servers Provisioned

Provisioned new HP servers to run VMware ESXi and migrated virtual machines to these new servers.

Ubiquiti AP Controller Implemented

Setup Ubiquiti AP's and setup the software controller to manage the wireless access points.

AirWatch MDM Implementation

Implemented AirWatch MDM on all employee owned (BYOD) devices so that the business could satisfy the information security requirement for controlling confidential information. This allowed us to remotely wipe corporate data from the user owned device without erasing everything on the device. This also allowed the provisioning of corporate apps and data to devices without manual intervention.

BAIWay ClientDocs Implemented

CaseWare Working Papers is a desktop software solution for engagement management. Used by accounting firms this platform integrates everything you need to conduct assurance and reporting engagements.

BAIWay ClientDocs is a methodology used for standardizing the way accounting firms use CaseWare Working Papers and I implemented this methodology to help standardization and transition from a paper based to paperless system.

Services

Networking

Operating Systems

Information Systems

Development

Tools

Skills

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